Lecture Industrial Services (WIW-BWL-IDL-V-1):
- Service business
- Design of internal and external incentives
- Service portfolios
- Capacity design
- Cooperation
- Performance Measurement
- Process Design
- Organizational classification of the service business
Exercise Industrial Services (WIW-BWL-IDL-U-1):
Use of the contents conveyed in the lecture on the basis of case studies.